FAQ - Frequently Asked Questions

Privacy Policy

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting our Site, you accept the practices described in this Policy.
This privacy policy applies only to this Site. This privacy policy does not necessarily apply to our offline collection of your personal information. Please see below for details. We are not responsible for the content or privacy practices on any non-stagtrd.com web site to which this Site links or that links to this Site. Information Collection and Use Information Collection. We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:
o Help make this Site easier for you to use by not having to enter information more than once.
o Help you quickly find information, products, and services.
o Help us create content on this Site that is most relevant to you
o Alert you to new information, products, and services that we offer.
o Registration and Ordering. Before using certain parts of this Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(s), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization’s country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes.
o Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: to request us to notify you when we receive a new brand, new product style, or product size; to sign up for our email newsletter and special offers
o Product Reviews. You may choose to submit a product review. If you post a review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.

PRODUCT CARE & INFORMATION

Q1: Are all STAG products handmade?
Yes, each STAG product is lovingly handcrafted using the finest materials available. We are committed to bring you unmatchable quality whilst being dedicated to the total satisfaction of each and every customer. Items such as sunglasses are machine-made and then assembled manually at the final stage.
Q2: What kind of leather do you use for your leather products?
For our leather products, we insist on sourcing the very finest leathers available from highly respected tanneries in Pakistan and abroad. These skins & hides have been specifically picked due to their longevity, durability and attractive look. All creases and marks are natural characteristics and the specific reason we choose these beautiful natural skins & hides. Our leather products are designed to last substantially longer than most, and will grow old gracefully gaining character and distinct worn personalities. Leather care for STAG products is relatively easy but you need to follow a set of simple rules. Our leathers can be restored, but annual maintenance is advisable. We mainly use cow leather. However, some items are also made from sheep & goat skins and buffalo hides. If you have any further questions about the material used for a particular product, please contact us with the article number and we will be glad to supply additional information.
Q3: How do I take care of my STAG product?
5.1. Leather Our leather is extremely robust and should age well. However, if you want to clean a bag or wallet, lukewarm water and a mild soap are the best options available. Do not get carried away with expensive cleaners and conditioners, simple natural waxes are often the best way to condition the hide i.e. bees wax. In fact, any harsh chemicals can damage the leather, so never use household cleaners or products containing alcohol. Keep the exterior leather away from makeup, food, or any other oil based product which can stain. In no circumstances should you try washing your leather bag or other item in the washing machine or tumble dryer. For suede, we recommend that you use a brush to remove the loose dirt and clean the product with cleaning agent specially designed for the material. New suede is subject to “crocking”, which means that suede dust may rub off on hands and clothes. Crocking can be minimized by rubbing any new suede bag or accessory vigorously with a terry towel. To clean patent, use a damp cloth, after which you shine it with a soft dry cloth. Please note that you should not use shoe polish on patent. If a leather product becomes wet, wipe away excess moisture and then leave to dry naturally. Do not attempt to dry with a direct heat source e.g. fire, radiator or hair dryer. All liquid stains should be dealt with quickly, and blotted gently with a clean, dry cloth. Never forget, leather is a skin, and should be cared for in a similar way to your own. The best wrap for all kinds of accessories is tissue paper, not plastic bags. Avoid storing in extremes of heat, humidity, dryness or cold. If repairs are necessary, have them done by a professional to avoid further damage to item.
Q4: How often do you release new styles?
It depends on the category, e.g. we have seasonal collections in Ladies Bags and Wallets. However, we also introduce new styles on a bi-weekly basis regularly.